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Return policy

 

Return policy

Returns will be accepted within 30 days of delivery. To initiate your return please contact us by email address (support@iheartmycase.com in to receive your returns number. Any un-authorised returns may result in refunds being delayed.

If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Buyer pays the shipping first. The customer will be refunded when the item arrives to our destination. 

All items (except items that arrived as damaged) must be in an unused re-saleable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.

If your item is in working condition but you have ordered in error or no longer require the item then we reserve the right to charge a 30% restocking fee. Buyer pays the shipping. 

Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number then we can't guarantee your refund can be processed.

We recommend using a trackable shipping service to ensure your return is delivered.